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Management Training At Mapfre

Updated: Aug 7

MAPFRE, a leading insurance provider, recognised the need to invest in their next generation of managers. As they navigated a dynamic industry landscape, they knew that technical competence wasn’t enough—emotional intelligence, adaptive communication, and clear decision-making were becoming non-negotiable for sustainable leadership.


Mapfre

In collaboration with MISCO, I was invited to design and deliver a bespoke Management Bootcamp to one of their subsidiaries to develop these soft-but-crucial capacities. The bootcamp aimed to:

  • Equip new and potential managers with core leadership skills

  • Embed emotional intelligence as the foundation for decision-making and communication

  • Translate self-awareness into real-time interpersonal effectiveness.


Delivering Management Training


I structured the training around four pillars—Emotional Intelligence, Effective Communication, Delegation & Decision Making with emotional intelligence as the systemic centre which included.

  • Metaphor Work: using metaphors that support next level thinking & awareness.

  • Personal Assessments: providing assessments that support self reflection.

  • Case Study Work: using case study to better learn how these can be applied in practice.

  • Practical Applications: discussions on how to apply lessons in personal work.



Impact & Feedback:


Rather than lecturing theory, the experience was deeply experiential, using metaphors, group dynamics, and reflective prompts to help participants integrate what they learned. Managers:

  • Reported a increase in self-awareness and confidence in difficult conversations.

  • Managers felt more equipped to “step back and read the room.”

  • MISCO highlighted the greater insight into what makes great leaders.


Why It Matters:


In today’s business climate, leadership without emotional intelligence is like sailing without a compass. This bootcamp didn’t just train people—it rewired how they show up in conversations, how they hold tension, and how they connect vision to voice.


If you’re looking to enhance your team’s management capabilities and leadership effectiveness, I’d love to explore how we can work together. We can work either together by

Let's start a conversation on how tailored training can empower your team for long-term success.

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